Items in their original unused condition may be returned within 25 days from its delivery date to be exchanged or refunded.
The product must be in its original condition/packaging (unopened sealed packages in mint condition & clean).
If we made a mistake and shipped you an incorrect product that does not match what you ordered, we will reship your order and provide a return label in the box.
Returned items cannot be disassembled or damaged by assembly or neglect. Used items, damaged items, and items that were not what we shipped will not qualify for a refund/credit of any sort.
Our return policy does not cover manufacturer defects or product failure.
In order to process a return, you need to have an RMA number. Please contact us to receive an RMA number to process a return.
Product returns that are returned for refund or exchange will be subject to a minimum of a twenty percent (20%) restocking fee. Shipping and/or handling charges on the original order are not refundable. Return shipping is not provided. Please make sure to write your RMA number on the outside of your package when shipping your order back to us.
We are not responsible for shipping costs or damages on returned items. The process of product inspection after receiving your order will take 7 to 10 business days.
Returned goods without a Return Merchandise Authorization number (RMA#) will be rejected or unconditioned.
DO NOT SEND US A RETURN WITHOUT AN RMA NUMBER VISIBLE ON THE OUTSIDE OF THE BOX. IT WILL BE REJECTED OR UNCONDITIONED.
We are not responsible for any unconditioned or rejected packages.
All refunds take 3-7 business days after the inspection is completed.
Special Size, Super Precision, Custom, Featured, and/or Special-ordered products per customer’s request are NOT returnable for any reason and items that are used, damaged, deformed, or altered in any ways will NOT be accepted.
For all returns, please include a copy of the invoice which shows your name and order number along with the RMA Number.